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They support the team and create a positive work environment to help provide guest with a successful dining service. To provide our guests with the best possible cruise experience, the on board staff must operate as a cohesive unit. Working as part of a team is an essential part of a crew member’s job with the opportunity to learn from others. The Hotel General Manager will lead the hotel and food service teams, while ensuring our guests are provided with the highest level of service in a clean and safe environment. The Guest Service Coordinator is responsible for welcoming guests, executing service requests, and supporting the Hotel Manager in all the ship’s office functions.
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As a member of the crew you have direct impact on their overall cruise experience, not only taking care of their needs, but also helping them to make amazing memories. Servers, Housekeepers, Deckhands, and Dishwashers can work for us up to 28 weeks. Managers and officers work a schedule of several weeks on, several weeks off, with longer shifts during the busy season (summer and fall).
Small Ship Cruising Done Perfectly
In order to provide our guests with the best service possible throughout their cruise, crew members are required to work during the hours that the ship operates. Your schedule will vary each day depending on where we are and what is planned for our guests during that itinerary. Yes this is hard work, but it is a truly rewarding experience for those who are able to understand the value of what we offer our employees. Our philosophy is carrying out our Mission on the finest American ships sets our service standard and drives us to build innovative, new ships.
Hotel General Manager
They connect our biggest cities and most historic towns, yet also flow through areas more remote than any road. During your time off, we encourage you to take a break from your hard work and reward yourself. Our dining room is available when it does not interfere with guest meal services.
Marine Operations
One of the chefs on board will prepare food for all crew members at times that do not interfere with guest dining. If at any point,you have a dietary request, we will do our best to accommodate you. Being on your feet for a majority of the day, our meals are created to supply you with all the essential nutrients needed to keep you healthy. If at any point you wanted to change your food choices, there is always the opportunity to eat on shore while we are in port.
As the size of our fleet grows, so do the opportunities for advancement onboard and in the corporate office. To help you reach your short and long-term career goals, we offer professional development, training, and mentoring. There is nothing more rewarding than providing excellent service to our guests.
Crew
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The Excursions Director is responsible for engaging guests in each destination through a series of shoreside excursions, explorations and adventures. Executive Chefs are responsible for delivering the finest cuisine and ensuring a positive culinary experience at every meal by managing the entire kitchen staff. A "hands-on" and challenging position, the Executive Chef will be involved with every dish served to our guests, from general planning to presentation. Engine Room Attendants (ERA) are responsible for the maintenance and troubleshooting of all vessel machinery, equipment, and systems. Attendants perform liquid load transfers, watering, refueling, and used oil disposal, and report directly to the shipboard Mate daily.
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America's Most Awarded River Cruise Line
The Housekeeping Manager is responsible for overseeing all aspects of our ship’s cleanliness, maintaining brand standards, and exceeding guest expectations in the staterooms. They lend support as needed and provide clear direction for the housekeepers. Servers are responsible for creating an excellent guest experience beyond serving by acknowledging guests by name, escorting them to their tables, as well as providing kind and efficient service. Our mission is to share America’s story which guides our itineraries, fuels our sales growth, and challenges us to provide enriching experiences. Even our small ship strategy is set by our belief that small ships are the best venue to share America’s story. Whether it’s witnessing the wildlife and magnificent views of Alaska or experiencing the rich history and culture of the Mississippi River, as a member of our crew, everyday will offer you a new opportunity.
Line Cooks work closely with other members of the culinary team every day, using only the freshest ingredients to prepare meals inspired by regional and local specialties. Our Sous Chefs assist the Executive Chef with many day-to-day responsibilities and the supervision of all aspects of food production, as well as oversee our Galley Stewards. Dishwashers are responsible for the sanitation of the kitchen and all cutlery, glassware, and dishes. They also help to ensure that our galley is maintained in a pristine and safe manner.
The goal is to create a fun atmosphere for our guests while socializing throughout the cruise. The Assistant Hotel Manager is responsible for providing support to the Hotel Manager. They oversee Hotel Department and ensure the quality of service, consistency of standards, and guests’ expectations are met. The ability to communicate, motivate, and respond to a constantly changing environment are just a few of the characteristics of a great crew member which also make an exceptional leader. Senior Deckhands are responsible for daily execution and repairs of shipboard work list issues, ensuring the Mate and Engine Room Attendant are updated daily.
Imagine waking up in a new and exciting port of call every morning, as you help our guests experience the best in U.S. cruising. As a member of the American Cruise Lines crew you will meet interesting people from all over the world and become an important part of their journey. Along the way, coworkers become family and the ship turns into your home away from home.
To keep in contact with family and friends, we offer free WiFi access while on board as available based on service quality. In order to assure that you are well rested enough to work the following day, we have implemented a strict 11 pm curfew for all crew members. Therefore, you must always be ready to take action in the event of an emergency. The Restaurant Manager supervises the daily restaurant and room service operations.
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